Privacy Policy

A strong and clear policy page is vital for e-commerce, building trust and ensuring legal compliance.

Here is draft content for a comprehensive Calyn Policy Page, covering the essential sections for an online retailer focusing on cycle brakes and bottles.

Calyn Customer Policies

1. Shipping & Delivery Policy

We are committed to delivering your critical components and hydration gear quickly and safely across the UK.

Processing Time

  • All orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Orders placed after 1 PM GMT will be processed the following business day.

Shipping Options (UK Mainland)

ServiceEstimated Delivery Time (After Processing)Cost
Standard Shipping3-5 Business Days£3.95
Express Shipping1-2 Business Days£6.95
Free Shipping3-5 Business DaysFREE on orders over £50

All times are estimates and may be affected by external courier delays.

2. Returns & Refunds Policy

Your satisfaction and safety are paramount. If you are not completely satisfied with your Calyn purchase, we are here to help.

Return Window

You have 30 calendar days from the date you received your item to initiate a return.

Eligibility

  • The item must be unused, uninstalled, and in the same condition that you received it.
  • The item must be in its original, undamaged packaging.
  • Installed brake components (pads, rotors, calipers) cannot be returned for safety reasons unless the product is defective.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5 business days.

3. Product Warranty

We stand behind the quality of our specialized cycling gear.

  • Braking Systems: All Calyn-branded brake calipers and levers are covered by a 1-year warranty against manufacturing defects.
  • Bottles & Cages: Calyn bottles and cages are covered by a 90-day warranty against material and workmanship defects.

The warranty does not cover wear and tear, improper installation, or damage caused by accidents.

4. Privacy Policy (Summary)

Calyn respects your privacy and is committed to protecting your personal data.

  • Information Collected: We collect information required to process your order (name, address, payment details) and data on how you use our site (cookies, analytics) to improve your shopping experience.
  • Security: Your payment information is encrypted and handled by a secure third-party payment processor (e.g., Stripe, PayPal). We do not store sensitive payment card details.
  • Marketing: We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time.
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