Shipping Policy

Last updated: 19-11-2025

Thank you for shopping at Calyn UK. This Shipping Policy explains how we deliver cycle brakes, bottles, and related accessories across the United Kingdom.

1. Where We Deliver

We deliver to all regions of the United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland

At the moment, we do not offer international shipping.

2. Delivery Timeframes

Standard Delivery

2–4 business days

Express Delivery (if selected)

1–2 business days

Notes:

  • Delivery times are estimates, not guarantees.
  • Orders placed after 2:00 PM are processed on the next business day.
  • We do not ship on weekends or bank holidays.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Product weight
  • Shipping method

We may offer free shipping promotions from time to time.

4. Order Processing & Dispatch

After placing an order:

  1. You will receive an order confirmation email.
  2. Your items will be prepared and securely packed.
  3. Once shipped, you will receive a dispatch email with tracking details (if available).

5. Packaging

Cycle brakes and accessories are packed in durable protective packaging.

  • Bottles are securely wrapped to prevent dents or cracks during transit.

6. Missed Delivery

If the courier attempts delivery but no one is available:

  • They may reattempt delivery
  • Leave a collection card
  • Hold the parcel at a pickup point

If the parcel is returned because of an incorrect address or repeated failed attempts, additional shipping fees may apply.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  1. Contact us within 48 hours of receiving the parcel.
  2. Email photos of the item and packaging to help us assess the issue.
  3. We will send a replacement or arrange a refund according to our Refund Policy.

8. Lost or Missing Parcels

If your parcel is marked “delivered” but you did not receive it:

  • Contact us within 48 hours
  • We will investigate with the courier
  • Solutions (refund or replacement) will be handled on a case-by-case basis

9. Delays

Delays may occur due to:

  • Weather conditions
  • Courier issues
  • Peak seasons (e.g., Christmas)
  • High order volume

We will always try to keep customers updated if any unexpected delay occurs.

10. Contact Us

For any shipping-related questions, you can reach us at:
Email: sales@calyn.uk
Phone: +44 1632 960000
Address: 57B Herne Hill, London SE24 9NE

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